Shipping policy

Welcome to Vigor Motion! We are dedicated to delivering your orders as quickly and smoothly as possible, bringing high-quality products right to your doorstep.

Once you place an order with us, our team begins preparing it for shipment. Order processing typically takes between one to three business days before your package leaves our fulfillment center. Please note that processing times may vary slightly during peak sales periods, holidays, or promotional events.

Delivery times depend on your location and the shipping method selected at checkout. Once your order is shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your package every step of the way. While we make every effort to ensure timely delivery, Vigor Motion is not responsible for shipping delays caused by carrier disruptions, weather events, or customs holds.

Shipping costs are calculated at checkout based on the destination and the weight of your order. We may also offer free shipping promotions from time to time, which will be automatically applied at checkout when eligible.

For international orders, please note that any customs duties, import taxes, or local handling fees levied by the destination country are the responsibility of the customer. Vigor Motion has no control over these charges and cannot predict their exact amounts.

It is the customer's responsibility to provide an accurate and complete shipping address during checkout. Vigor Motion cannot be held liable for packages delivered to incorrect addresses provided by the buyer, or for lost packages marked as successfully delivered by the carrier.

If your order arrives damaged or if you experience any issues with your shipment, please get in touch with our support team as soon as possible. We will work directly with you and the delivery service to resolve the issue promptly.

If you have any questions or need assistance regarding your shipment, please reach out to us at mathias.spelli08@gmail.com.